Terms of Service & compliance

1. Scope and definitions

These terms apply to your access to or use of the “Operations Portal” workbench and related website, APIs, and administrative features (collectively, the “Service”) operated by the service operator (“we” or “operator”). The Service is often deployed in a private or controlled manner; the exact scope depends on the features you actually receive.

“User” means any person or organization that registers, signs in, or otherwise uses the Service. “Content” means email subjects, bodies, recipient information, and other data you submit, store, or send through the Service.

2. Accounts and access

You must provide accurate information during registration and keep your account credentials secure. You are responsible for losses caused by inadequate safeguarding. We may apply restrictions, suspension, or termination for abnormal logins or requests based on reasonable security policies, without prior consent where necessary, and will explain reasons afterward when feasible.

If the Service uses activation codes, invitations, or other access controls, you agree that we may determine eligibility and validity.

3. Lawful and compliant use

You will use the Service only as permitted and in compliance with applicable laws and industry standards, including but not limited to:

• Sending mail only to recipients entitled to receive it; no illegal, infringing, fraudulent, harassing, defamatory, malicious, or otherwise unlawful content or links;
• No unauthorized data collection, credential stuffing, brute force, or disruption of third-party systems;
• No circumvention or attempted circumvention of security, risk controls, or quotas of the Service or third-party platforms;
• No use that may harm the operator, other users, or third parties.

If you breach the above, we may warn you, limit features, suspend or terminate the Service, delete relevant data, cooperate with regulators or courts, and pursue legal remedies, without waiving other rights.

4. Service content and changes

The Service is provided “as is” and “as available.” We may adjust, upgrade, or retire features, interfaces, APIs, or quotas without lowering core security obligations, and will notify you by in-app messages, notices, or other reasonable means. If a change materially harms you, you may stop using the Service and close your account (if available).

Interruptions or delays due to maintenance, force majeure, third-party failures, or network congestion are outside our full control; we will endeavor to restore service within reason but do not guarantee uninterrupted or error-free operation.

5. Intellectual property

Software, interfaces, documentation, and materials we provide remain the property of the operator or its licensors. Without written consent, you may not copy, modify, distribute, reverse engineer, or use them for unrelated commercial purposes.

You retain rights to lawful content you upload or generate; you grant us a non-exclusive license to use, store, and process such content as needed to provide, maintain, improve the Service, and meet legal obligations.

6. Disclaimer and limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, goodwill, data loss, or business interruption, arising from use or inability to use the Service.

Whether mail is delivered, lands in the inbox, or is blocked or flagged depends on recipient policies, network conditions, domain reputation, content compliance, and other factors; we make no express or implied warranty in that regard.

Our aggregate liability under these terms is capped at the amount you actually paid us in the twelve (12) months before the claim for the specific service giving rise to the claim; if you paid nothing, the cap is zero, except where mandatory law provides otherwise.

7. Termination

You may stop using the Service at any time. We may suspend or terminate access for serious breach, legal requirements, or security risk, and may delete or anonymize data according to retention policies.

8. Governing law and disputes

These terms are governed by the laws of mainland China (excluding conflict-of-law rules). Disputes shall first be resolved through good- faith negotiation; if negotiation fails, they shall be submitted to the people’s court with jurisdiction at the operator’s domicile.

9. Contact

For questions about these terms, use the channel agreed with your organization and the operator. If none is specified, contact us through the admin console or published contact details after sign-in.